See: Is it really Telstra contacting you? Telstra does not request credit card details over the phone to fix computer or telephone problems, and is not affiliated with any companies that do. If you receive a phone call out of the blue about your computer and remote access is requested – hang up – even if they mention a well-known company such as Telstra.Never give your personal, credit card or online account details over the phone unless you made the call and the phone number came from a trusted source.Never give an unsolicited caller remote access to your computer.The caller is very persistent and may become abusive.They ask for your personal details and your bank or credit card details.They ask you to buy software or sign up to a service to fix the computer.
The caller will request remote access to your computer to ‘find out what the problem is’. They may claim that your broadband connection has been hacked. They may mention problems with your internet connection or your phone line and say this has affected your computer's recent performance. They will tell you that your computer has been sending error messages or that it has a virus. Alternatively they may claim to be from a technical support service provider. The scammer will phone you and pretend to be a staff member from a large telecommunications or computer company, such as Telstra, the NBN or Microsoft.
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