However, since answering phones is not the primary job of this call queue group, they don't always remember to toggle themselves back into the queue when they are available.īeing on a Zoom meeting does not preclude them from receiving a call. This is a foolproof way to ensure we don't receive calls. If a member is going to be in a meeting or on a call, the practice has been to toggle the switch on their zoom app to not receive queue calls. We do not have desk phones, and do not have the app installed on our mobile phones. Our company exclusively uses the Zoom app for Macs.
They are able to help out with phones when they have free time.
This is a secondary/backup call queue, and these people have other primary job functions.
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